CloseContact designed and built a central marketing/campaign database for Sonova. We process data from multiple sources, like callcenters, crm and email. We set up marketing automation processes for direct mail, marketing and service messages for several countries. General, regional and local managers can use digital dashboards for reporting at branche level.

Sonova is a global leader in innovative hearing care solutions: Their products and services range from personal audio devices and wireless communication systems to audiological care, hearing aids and cochlear implants. The Group is headquartered in Stäfa, Switzerland. They employ over 16,500 people, working in more than 100 countries, under multiple brand names, to achieve Sonova’s vision of a world where everyone enjoys the delight of hearing.

Sonova uses customer data to power innovation and to deliver a personal experience and support in-store, remote, and online. They were looking for a partner to connect data-sources like CRM, e-mail, call-center etc., to get a 360° customer view for marketing and support. Additionally, general, branche and regional managers need to be able to modify attendance for campaign days, define the supply of prospects and leads and see reports.

We work for Sonova Netherlands, Belgium, Germany, Italy, Denmark, Poland and Canada. We set up marketing/campaign databases for several countries, with automated processes for direct mail, call centers and email, including digital dashboards for general, regional and local managers. We automated appointment, hearing support and opt-in/opt-out emails. We also deliver forecasting reports, data-analysis and campaign management.

CLIENT: Sonova